I uncover what’s holding a business back—and lead the change that moves it forward.

I start with a company’s ethos and the promise it can truly deliver to its customers. Then I dig for what’s getting in the way: the disconnects between a business and the people it serves, whether they live in the experience, the operations, or the message. I find the answers and lead the teams that clear those barriers. For 20+ years, I’ve done that for some of the world’s largest brands, including The Home Depot, Meta, Splenda, and Coca-Cola, and for a wide variety of clients across a multitude of industries.